IT Engineer, Tier 2 Cincinnati

Tech-Keys; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision & other

401K with 4% match

Generous PTO

Job summary

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team at one of our client headquarters. You will diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support.

The ideal candidate has 3+ years as a Tier 2 IT engineer, strong customer service and communication skills, plus experience with Office 365, Azure and networking. Onsite visits and after-hours on-call may be required.

Qualifications

• At least 3 years as a Tier 2 IT engineer.
• Strong customer service and communication skills.
• Ability to diagnose and resolve IT issues promptly.
• Experience with Office 365 administration.
• Networking and printer troubleshooting experience.
• Azure and Datto experience preferred.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.
• Periodic after-hours on-call support.
• Periodic onsite visits at client locations.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Explain technical solutions

Networking experience

Printer troubleshooting

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

365 administration

Job description

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto
• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

Expected Outcomes

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours oncall support
• Periodic visits onsite at our clients

Compensation & Benefits

• Up to $75K / Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.