IT Support Technician - First Line Helpdesk Pro

Tech Keys Llc; Howell Township (NJ); Presencial; USD 40 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with match

Dental

Vision

Life insurance

Disability insurance

Generous PTO

Resumo da oferta

Tech Keys Llc is seeking a Support Technician, Tier I to be the first point of contact for customers and employees seeking technical assistance in Howell Township, NJ. You will handle calls, emails, and chats, perform basic troubleshooting, and document resolutions to ensure smooth operations.

The role requires strong customer service, basic IT knowledge, and the ability to resolve routine issues quickly while following company SLAs.

Qualificações

• 1+ year of customer service or IT support experience.
• Basic knowledge of Windows, macOS and common IT systems.
• Familiarity with ticketing systems and remote tools.

Responsabilidades

• Answer incoming support requests by phone, email, and chat.
• Provide first-level troubleshooting for common IT issues.
• Document resolutions and update support tickets.
• Escalate complex issues to Tier II when needed.
• Educate users on IT best practices and security basics.
• Maintain professionalism and adhere to SLAs.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Formação académica

High school diploma

Associate degree or IT training

Ferramentas

Windows

macOS

Microsoft Office

Zendesk/ServiceNow

Remote desktop tools

Descrição da oferta de emprego

Tech Keys Llc is seeking a Support Technician, Tier I to be the first point of contact for customers and employees seeking technical assistance in Howell Township, NJ. You will handle calls, emails, and chats, perform basic troubleshooting, and document resolutions to ensure smooth operations.

The role requires strong customer service, basic IT knowledge, and the ability to resolve routine issues quickly while following company SLAs.