IT Engineer, Tier 2 NJ

Tech Keys Llc

Howell Township (NJ)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health

Dental

Vision

401K with 4% match after 90 days

Generous PTO

Job summary

Tech-Keys in Howell Township, NJ is seeking an experienced Tier 2 IT Engineer to join our on-site team. You will provide high-quality support to clients, troubleshoot IT issues, and maintain technical documentation.

The role emphasizes customer service, clear communication, problem solving, and the ability to explain solutions. Relevant Azure/Datto experience and a technology degree are valued, with full benefits and a 401K after probation.

Qualifications

3+ years as Tier 2 IT engineer or equivalent.
Excellent customer service and communication skills.
Strong problem solving and analytical abilities.
Ability to explain technical solutions clearly.
Experience in 365 administration.
Networking experience.
Experience troubleshooting printers.
Experience with Azure and Datto.
Information Technology degree preferred or a plus.
MS-102 and MD-102 certifications are a plus.

Responsibilities

Provide IT support to internal and external customers
Troubleshoot and resolve IT related inquiries and problems
Maintain and update our knowledge base and technical documents
Ensure service delivery quality at all times

Skills

Customer service

Excellent communication

Problem solving

Analytical skills

Explain technical solutions

Education

Information Technology degree

Tools

365 administration

Azure

Datto

Networking

Printers troubleshooting

Job description

**THIS IS NOT A REMOTE POSITION**
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.

Responsibilities

Provide IT support to internal and external customers
Troubleshoot and resolve IT related inquiries and problems
Maintain and update our knowledge base and technical documents
Ensure service delivery quality at all times

Expected Outcomes

Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
Provide the best possible solution to clients
Maintaining clear communication with clients
Keeping assigned tickets organized and updated
Periodic assignment of afterhours oncall support
Periodic visits onsite at our clients

Compensation & Benefits

$50,000.00 - $70,000.00/ Year, based on experience
Health, Dental, Vision & other additional benefits
401K (With 4% Match) eligible after 90 Days
Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher.

We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we’re looking for.

If those values naturally align with who you are, there’s a good chance you’ll thrive here!

If they don’t, this probably won’t be the right fit, and that’s okay too!

We hire for both skill and culture because we believe the best teams are built on both.

Interview Process