Onsite Tier 2 IT Engineer — Client Support & Azure

Tech-Keys; Eagan (MN); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K (4% match)

Generous PTO

Job summary

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team in Minnesota. This on-site role focuses on delivering high-quality IT support to internal and external customers and maintaining clear, proactive communication while resolving issues promptly.

Ideal candidates have 3+ years as Tier 2 engineers, strong customer service, and proficiency with Azure and Datto. The role includes after-hours on-call duties and periodic onsite visits with comprehensive benefits and a 401K match

Qualifications

• At least 3 years as a Tier 2 IT engineer.
• Strong customer service and communication skills.
• Excellent problem solving and analytical abilities.
• Ability to explain technical solutions clearly.
• Experience with Azure and Datto a plus.

Responsibilities

• Provide IT support to internal and external customers.
• Troubleshoot and resolve IT inquiries and problems.
• Maintain and update knowledge base and technical documents.
• Ensure service delivery quality at all times.

Skills

Customer service

Communication

Problem solving

Technical troubleshooting

365 administration

Networking

Printers troubleshooting

Azure

Datto

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

Job description

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team in Minnesota. This on-site role focuses on delivering high-quality IT support to internal and external customers and maintaining clear, proactive communication while resolving issues promptly.

Ideal candidates have 3+ years as Tier 2 engineers, strong customer service, and proficiency with Azure and Datto. The role includes after-hours on-call duties and periodic onsite visits with comprehensive benefits and a 401K match