IT Support Engineer (Tier 2) - Onsite MSP

Applied Innovation; Southfield (MI); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Paid holidays

PTO plus 1 personal holiday

Comprehensive benefits package

401(k) plan with company match

Zusammenfassung

Applied Innovation is seeking a Tier 2 IT Support Specialist to join our IT Service team in Southfield, MI. This on-site role supports Windows, macOS, servers, and network services with a Monday–Friday schedule and occasional on-call rotations after training.

You will install, configure, and troubleshoot client environments, document work, and mentor Tier 1 staff while delivering excellent client service in a fast-paced MSP setting.

Qualifikationen

• Strong customer service and communication skills.
• Ability to troubleshoot and solve technical problems efficiently.
• Basic knowledge of networking, operating systems, and common IT tools.
• Ability to follow standard procedures and document work accurately.
• Comfortable working in a fast-paced, client-focused environment.
• Understanding and alignment with the organization’s core values.

Aufgaben

• Install, configure, and support customer IT environments, including user workstations, servers, and infrastructure devices.
• Troubleshoot, resolve, and elevate technical issues as needed to ensure timely resolution.
• Maintain and update client documentation within the document retention system.
• Identify opportunities for process improvements and recommend procedural enhancements.
• Respond to and support customer phone calls as required.
• Provide guidance, mentorship, and technical support to Tier 1 IT Technicians.
• Support and maintain Windows PC, macOS, and server operating system environments.

Kenntnisse

Customer service

Troubleshooting

Documentation

Fast-paced environment

Core values alignment

Networking basics

Operating systems basics

Ausbildung

High School Diploma

MSP experience advantageous

Certifications (A+/Network+/MCP) preferred

Tools

ConnectWise Suite

Cisco Meraki

Microsoft 365

DNS/DHCP

Jobbeschreibung

Applied Innovation is seeking a Tier 2 IT Support Specialist to join our IT Service team in Southfield, MI. This on-site role supports Windows, macOS, servers, and network services with a Monday–Friday schedule and occasional on-call rotations after training.

You will install, configure, and troubleshoot client environments, document work, and mentor Tier 1 staff while delivering excellent client service in a fast-paced MSP setting.