Tier 2 IT Engineer — Onsite/Remote Support & Ticketing

Tech-Keys; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision & other

401K with 4% match

Generous PTO

Job summary

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team at one of our client headquarters. You will diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support.

The ideal candidate has 3+ years as a Tier 2 IT engineer, strong customer service and communication skills, plus experience with Office 365, Azure and networking. Onsite visits and after-hours on-call may be required.

Qualifications

• At least 3 years as a Tier 2 IT engineer.
• Strong customer service and communication skills.
• Ability to diagnose and resolve IT issues promptly.
• Experience with Office 365 administration.
• Networking and printer troubleshooting experience.
• Azure and Datto experience preferred.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.
• Periodic after-hours on-call support.
• Periodic onsite visits at client locations.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Explain technical solutions

Networking experience

Printer troubleshooting

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

365 administration

Job description

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team at one of our client headquarters. You will diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support.

The ideal candidate has 3+ years as a Tier 2 IT engineer, strong customer service and communication skills, plus experience with Office 365, Azure and networking. Onsite visits and after-hours on-call may be required.