Tier 2 Desktop Support Specialist – Secret Clearance

Absolute Business Solutions Corp.; Temple Hills (MD); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

401k matching retirement plan

Health and wellness allowance

Education and training funds

Volunteer time off

Charitable matching

Job summary

Absolute Business Solutions Corp. (ABSC) is seeking a Desktop Support Analyst to join the AFNCR ITS-2 Field Operations at Joint Base Andrews. In this Tier 2 role you will provide direct phone and in-person support, restore end-user services, and troubleshoot desktop and printer issues in a secure Air Force environment.

Work schedule is day shift with an active Secret clearance or higher. Responsibilities include incident management, documenting actions, and coordinating with field teams to

Qualifications

• Active Secret clearance or higher required.
• 5+ years general experience; 3+ years in desktop/Field Operations support.
• Strong knowledge of Windows OS, networking, and email standards.
• Experience troubleshooting desktops, printers, peripherals, and end-user connectivity.
• Ability to prioritize incidents and requests by impact and urgency.
• On-site work at Joint Base Andrews during the day shift.

Responsibilities

• Provide Tier 2 phone and in-person support for Air Force users.
• Troubleshoot hardware, software, workstation, printer, and peripheral issues.
• Support email, directories, and standard Windows apps; assist contract-supported apps.
• Diagnose OS, client/server, and network issues; coordinate escalation as needed.
• Manage incident/service-request queue with timely closure.
• Maintain accurate troubleshooting records and communications.

Skills

Security clearance

Incident management

Customer service

Verbal & written comms

On-site support

Education

Associate degree or equivalent +5 yrs

Bachelor's degree +4 yrs

No degree +8 yrs

Tools

Remedy

ServiceNow

Active Directory

Microsoft 365

Job description

Absolute Business Solutions Corp. (ABSC) is seeking a Desktop Support Analyst to join the AFNCR ITS-2 Field Operations at Joint Base Andrews. In this Tier 2 role you will provide direct phone and in-person support, restore end-user services, and troubleshoot desktop and printer issues in a secure Air Force environment.

Work schedule is day shift with an active Secret clearance or higher. Responsibilities include incident management, documenting actions, and coordinating with field teams to