TS/SCI IT Desk Technician (Tier 1-3)

Abacus-Technolog; Sierra Vista (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Abacus Technology Corporation seeks an experienced Tier 1-3 deskside support specialist to resolve incidents on workstations, printers, and peripherals. You will manage Active Directory, approve system reimages, and move devices to proper OUs.

The role requires TS/SCI clearance, US citizenship, and strong customer service skills. Responsibilities include asset management, security remediation, collaboration with system admins, and maintaining diagnostic tools for hands-on desktop support across

Qualifications

• 7+ years experience in a technical support role.

Responsibilities

• Perform Tier 1-3 deskside incident resolution of workstations, printers and peripheral devices.

Skills

Excellent customer service

Strong communication

Team player

Problem solving

Time management

Detail oriented

US citizen

Education

HS diploma or GED

A+/Network+/Security+ certification

College degree may reduce experience

Tools

Active Directory

Remote support tools

Antivirus software

Microsoft Windows OS

Job description

Abacus Technology Corporation seeks an experienced Tier 1-3 deskside support specialist to resolve incidents on workstations, printers, and peripherals. You will manage Active Directory, approve system reimages, and move devices to proper OUs.

The role requires TS/SCI clearance, US citizenship, and strong customer service skills. Responsibilities include asset management, security remediation, collaboration with system admins, and maintaining diagnostic tools for hands-on desktop support across