Onsite Pentagon Desktop Support Tech – Secret Clearance

Absolute Business Solutions Corp.; Arlington (VA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Retirement plan – 401k with match

Health & wellness allowance

Career development funds

Volunteer time off

Charitable match program

Referral program

Job summary

Absolute Business Solutions Corp. (ABSC) is seeking a Desktop Support Technician for AFNCR ITS-2 Field Operations at the Pentagon in Arlington, VA.

You will provide Tier 2 desktop support, secure mobility, and asset deployment across the Pentagon complex, serving military personnel and executives. The role requires Active Secret clearance or higher, Windows 10/11 and M365 expertise, and experience with ITSM tools.

Qualifications

• DoD 8140/8570 IAT II baseline certification required.
• 5+ years in desktop or technical-support roles.
• Experience with Windows 10/11 and Microsoft 365.
• Active Directory administration and PKI/certificate handling.
• Knowledge of VPNs, cabling, and basic LAN/WLAN troubleshooting.
• Proven ability to work in high-tempo military/executive environments.
• Ability to work after-hours and lift up to 40 pounds.

Responsibilities

• Provide onsite technical analysis and issue resolution for end users and executives.
• Install, image, configure, test, and troubleshoot desktops and peripherals.
• Support secure mobile devices and VPN-based connections.
• Assist with asset management, identity, and access provisioning.
• Staff the walk-up support center and document tickets accurately.
• Log and track incidents in Remedy, ServiceNow, or equivalent ITSM.
• Develop procedures and troubleshooting guides for recurring issues.
• Resolve CAC/PKI, middleware, and VPN authentication issues.

Skills

CompTIA Security+ CE

DoD 8140/8570 IAT II

Desktop support

Active Directory

PKI certificates / CAC middleware

VPN solutions

Windows 10/11 administration

Microsoft 365

Customer-facing communication

Troubleshooting

After-hours support

Education

Associate degree or relevant training certificate

Bachelor’s degree in applicable discipline

No degree, extensive general/specialized experience

Tools

Remedy

ServiceNow

ITSM platforms

VPN clients

Job description

Absolute Business Solutions Corp. (ABSC) is seeking a Desktop Support Technician for AFNCR ITS-2 Field Operations at the Pentagon in Arlington, VA.

You will provide Tier 2 desktop support, secure mobility, and asset deployment across the Pentagon complex, serving military personnel and executives. The role requires Active Secret clearance or higher, Windows 10/11 and M365 expertise, and experience with ITSM tools.