Desktop Support Analyst

Absolute Business Solutions Corp.; Temple Hills (MD); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

401k matching retirement plan

Health and wellness allowance

Education and training funds

Volunteer time off

Charitable matching

Job summary

Absolute Business Solutions Corp. (ABSC) is seeking a Desktop Support Analyst to join the AFNCR ITS-2 Field Operations at Joint Base Andrews. In this Tier 2 role you will provide direct phone and in-person support, restore end-user services, and troubleshoot desktop and printer issues in a secure Air Force environment.

Work schedule is day shift with an active Secret clearance or higher. Responsibilities include incident management, documenting actions, and coordinating with field teams to

Qualifications

• Active Secret clearance or higher required.
• 5+ years general experience; 3+ years in desktop/Field Operations support.
• Strong knowledge of Windows OS, networking, and email standards.
• Experience troubleshooting desktops, printers, peripherals, and end-user connectivity.
• Ability to prioritize incidents and requests by impact and urgency.
• On-site work at Joint Base Andrews during the day shift.

Responsibilities

• Provide Tier 2 phone and in-person support for Air Force users.
• Troubleshoot hardware, software, workstation, printer, and peripheral issues.
• Support email, directories, and standard Windows apps; assist contract-supported apps.
• Diagnose OS, client/server, and network issues; coordinate escalation as needed.
• Manage incident/service-request queue with timely closure.
• Maintain accurate troubleshooting records and communications.

Skills

Security clearance

Incident management

Customer service

Verbal & written comms

On-site support

Education

Associate degree or equivalent +5 yrs

Bachelor's degree +4 yrs

No degree +8 yrs

Tools

Remedy

ServiceNow

Active Directory

Microsoft 365

Job description

Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.

ABSC has an exciting opening for a Desktop Support Analyst supporting AFNCR ITS-2 Field Operations at Joint Base Andrews. In this Tier 2 role, you will provide direct phone and in-person support, restore end-user services, troubleshoot desktop and printer issues, and keep mission users productive in a secure Air Force environment.

Work Schedule: Day shift.

Security Clearance Required: Active Secret clearance or higher.

Responsibilities

• Provide Tier 2 phone and in-person support for Air Force users in a Field Operations environment.
• Troubleshoot and resolve hardware, software, workstation, printer, and peripheral issues.
• Support email, enterprise directories, standard Windows desktop applications, and contract-supported applications.
• Diagnose PC operating-system, client/server, network-connectivity, and mail-service issues and coordinate escalation when required.
• Manage a queue of incident and service-request tickets, prioritizing work based on mission impact and urgency.
• Restore service and fulfill requests within established performance requirements and service expectations.
• Document troubleshooting actions, customer communications, resolution steps, and ticket closure information accurately.
• Coordinate with Field Operations personnel and other technical teams to resolve issues that cross support boundaries.
• Maintain a professional, customer-focused presence when supporting military, civilian, and contractor users.

Required Qualifications

• Active Secret security clearance or higher.
• At least five years of general experience, including at least three years of specialized desktop, client/server, or Field Operations support experience.
• Knowledge of PC operating systems, including Windows, as well as networking and email standards.
• Experience troubleshooting desktop hardware, software, printers, peripherals, and end-user connectivity issues.
• Experience supporting information systems, client/server environments, or closely related technical operations.
• Ability to manage and prioritize multiple incidents and service requests based on impact and urgency.
• Strong verbal and written communication skills and a positive customer-service orientation.
• Ability to work full-time onsite at Joint Base Andrews during the assigned day shift.

Education and Experience

Candidates must satisfy one of the following contractual labor-category pathways:

• Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
• Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
• No degree, plus at least eight years of general experience, including at least six years of specialized experience.

Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.

Desired Qualifications

• Experience supporting Department of Defense, Department of the Air Force, or other Federal Government users.
• Experience using Remedy, ServiceNow, or another enterprise IT service-management platform.
• Familiarity with Active Directory, Microsoft 365, workstation imaging, and secure Government desktop environments.
• Experience supporting users at Joint Base Andrews or elsewhere in the National Capital Region.

Salary and Compensation

Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.

Who we are

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Some of our benefits include

• Retirement Planning – 401k Fully Vested with Match
• Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development – Annual Funds to spend on Education and Training or AI subscriptions
• Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match – ABSC matches an employee’s donation to a qualifying charity
• Referral Program – We pay for internal and external referrals!
• LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program

ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.

Equal Opportunity Employer, including veterans and individuals with disabilities.