Desktop Support Technician

Absolute Business Solutions Corp.; Arlington (VA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Retirement plan – 401k with match

Health & wellness allowance

Career development funds

Volunteer time off

Charitable match program

Referral program

Job summary

Absolute Business Solutions Corp. (ABSC) is seeking a Desktop Support Technician for AFNCR ITS-2 Field Operations at the Pentagon in Arlington, VA.

You will provide Tier 2 desktop support, secure mobility, and asset deployment across the Pentagon complex, serving military personnel and executives. The role requires Active Secret clearance or higher, Windows 10/11 and M365 expertise, and experience with ITSM tools.

Qualifications

• DoD 8140/8570 IAT II baseline certification required.
• 5+ years in desktop or technical-support roles.
• Experience with Windows 10/11 and Microsoft 365.
• Active Directory administration and PKI/certificate handling.
• Knowledge of VPNs, cabling, and basic LAN/WLAN troubleshooting.
• Proven ability to work in high-tempo military/executive environments.
• Ability to work after-hours and lift up to 40 pounds.

Responsibilities

• Provide onsite technical analysis and issue resolution for end users and executives.
• Install, image, configure, test, and troubleshoot desktops and peripherals.
• Support secure mobile devices and VPN-based connections.
• Assist with asset management, identity, and access provisioning.
• Staff the walk-up support center and document tickets accurately.
• Log and track incidents in Remedy, ServiceNow, or equivalent ITSM.
• Develop procedures and troubleshooting guides for recurring issues.
• Resolve CAC/PKI, middleware, and VPN authentication issues.

Skills

CompTIA Security+ CE

DoD 8140/8570 IAT II

Desktop support

Active Directory

PKI certificates / CAC middleware

VPN solutions

Windows 10/11 administration

Microsoft 365

Customer-facing communication

Troubleshooting

After-hours support

Education

Associate degree or relevant training certificate

Bachelor’s degree in applicable discipline

No degree, extensive general/specialized experience

Tools

Remedy

ServiceNow

ITSM platforms

VPN clients

Job description

Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.

ABSC has an exciting opening for a Desktop Support Technician supporting AFNCR ITS-2 Field Operations at the Pentagon. You will serve as a highly visible, customer-facing technician supporting military personnel, executive leadership, and civilian staff across one of the Department of Defense’s most important operating environments. The role combines Tier 2 desktop support, secure mobility, identity and access support, IT asset deployment, and hands‑on troubleshooting throughout the Pentagon complex.

Work Location: 100% onsite at the Pentagon in Arlington, VA

Work Schedule: Day shift, with occasional after-hours scheduled maintenance or on-call rotational support as required.

Security Clearance Required: Active Secret clearance or higher.

Responsibilities

• Provide direct onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end users and executive customers across the Pentagon complex.
• Install, configure, image, test, maintain, and troubleshoot desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.
• Provision, issue, receive, and provide Tier 1 support for Personal Wireless Communications Systems, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.
• Support wireless‑device migrations, asset audits, lifecycle refreshes, battery and accessory management, device setup, multi‑factor authentication, network connectivity, and basic profile configuration.
• Staff the walk‑up customer‑support center and deploy or receive IT assets with accurate ticket and work‑order documentation.
• Use Remedy, ServiceNow, or an equivalent ITSM platform to log, categorize, prioritize, route, track, resolve, and close incidents and service requests.
• Develop and maintain technical procedures, recurring‑issue documentation, knowledge articles, and troubleshooting guides.
• Diagnose and resolve Common Access Card authentication, middleware, card‑reader, PKI certificate, and secure VPN issues.
• Use Active Directory to support user accounts, password resets, account unlocking, security‑group assignments, permissions, and access‑control changes.
• Install, update, and troubleshoot Windows 10 and 11, Microsoft 365, approved VPN clients, virtual desktop environments, enterprise security tools, and approved third‑party software.
• Coordinate with software‑license managers to support software compliance and approved application use.
• Troubleshoot Layer 1 cabling, Wi‑Fi, IP configuration, switch‑port, VLAN, and basic LAN/WLAN connectivity issues involving copper, fiber, transceivers, and related components.
• Coordinate with vendors and original equipment manufacturers to resolve complex, warranty, or escalated hardware and software issues.

Required Qualifications

• Current CompTIA Security+ CE or another DoD 8140/8570 IAT Level II baseline certification.
• At least five years of relevant desktop or technical‑support experience and the ability to satisfy the contractual education and experience pathway listed below.
• Experience troubleshooting Windows 10 and 11 Enterprise, Microsoft 365, DoD security baselines, and commercial desktop applications.
• Experience administering Active Directory accounts, password resets, account unlocking, security groups, and permissions.
• Hands‑on experience troubleshooting PKI certificates, CAC or smart‑card middleware, and secure DoD‑approved VPN solutions.
• Working knowledge of CAT5/CAT6 cabling, fiber patching, RJ‑45 connections, and basic LAN/WLAN troubleshooting.
• Familiarity with PWCS, wireless hardware, and iOS or Android mobile‑device configuration and enrollment.
• Experience managing incident and work‑order tickets using Remedy, ServiceNow, or an equivalent ITSM platform.
• Ability to provide polished, customer‑facing support in a high‑tempo military, executive, or similarly professional environment.
• Ability to work independently and collaboratively and support occasional after‑hours maintenance or on‑call duties.
• Ability to lift, move, unbox, and position IT equipment weighing up to 40 pounds and traverse Pentagon corridors and secure spaces throughout the workday.

Education and Experience

Candidates must satisfy one of the following contractual labor‑category pathways:

• Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
• Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
• No degree, plus at least eight years of general experience, including at least six years of specialized experience.

Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.

Desired Qualifications

• Experience supporting IT operations at the Pentagon, Joint Base Andrews, Joint Base Anacostia‑Bolling, an Air Force Communications Focal Point, or another military command center.
• Experience with PWCS asset tracking, property accountability, device provisioning, and lifecycle management.
• Experience deploying operating‑system images using Microsoft Endpoint Configuration Manager, SCCM, or another enterprise imaging platform.
• Experience supporting mobile‑device management through Microsoft Intune or a comparable platform.
• Strong interpersonal, written, and verbal communication skills with the ability to explain technical solutions to senior military and civilian leaders.
• Strong analytical, troubleshooting, and problem‑solving skills.

Salary and Compensation

Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor‑category requirements, and applicable laws or requirements.

Who we are

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Some of our benefits include

• Retirement Planning – 401k Fully Vested with Match
• Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development – Annual Funds to spend on Education and Training or AI subscriptions
• Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match – ABSC matches an employee’s donation to a qualifying charity
• Referral Program – We pay for internal and external referrals!
• LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program

ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.

Equal Opportunity Employer, including veterans and individuals with disabilities.