Senior Desktop & Endpoint Support | Secret-Cleared

THTBC; Washington (District of Columbia); On-site; USD 67,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) Retirement Plan

Employee Discounts

Paid Leave & Wellness Seminars

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) seeks a Desktop Support II at AFNCR – Pentagon, Washington DC to provide Tier 2 desktop support for hardware, software, printers, and enterprise apps. This role requires a Secret clearance and strong customer service to end users.

Five years in IT with three in desktop support, plus a CompTIA Security+ certification and a valid driver’s license, are required. On-site duties with potential travel and collaboration across IT teams are expected.

Qualifications

• Minimum five years IT experience with at least three in desktop support in field operations.
• Active Secret security clearance required.
• CompTIA Security+ certification required.
• Valid state driver’s license with safe driving record.
• Experience supporting Windows desktop environments and enterprise apps preferred.
• Ability to lift and carry up to 50 pounds and perform on-site/off-site support.

Responsibilities

• Provide Tier 2 technical support for desktop hardware, software, printers, and enterprise apps.
• Troubleshoot and resolve issues; manage incident and service request tickets.
• Support remote and in-person end users, ensuring timely restoration of services.
• Coordinate with Tier III engineers for major incidents and deployments.
• Document resolutions and maintain knowledge base articles.
• Mentor Tier I/II technicians and uphold SLAs and quality standards.

Education

Associate degree in Computer Science / Information Technology

Bachelor’s degree + 4 years general+2 years specialized experience

Verbal and written communication

Tools

Active Directory

Group Policy

Microsoft Intune

SCCM/MECM

VPN technologies

Job description

Tlingit Haida Tribal Business Corporation (THTBC) seeks a Desktop Support II at AFNCR – Pentagon, Washington DC to provide Tier 2 desktop support for hardware, software, printers, and enterprise apps. This role requires a Secret clearance and strong customer service to end users.

Five years in IT with three in desktop support, plus a CompTIA Security+ certification and a valid driver’s license, are required. On-site duties with potential travel and collaboration across IT teams are expected.