Senior Desktop Support Technician - DoD Secret Clearance

TIME Systems; Camp Springs (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life Insurance

401(k)

HSA/FSA

Disability insurance

Employee Assistance Plan

Job summary

TIME Systems is seeking a Senior Desktop Support Technician to ensure seamless operation of desktop environments for government clients at Joint Base Andrews, MD. You will troubleshoot, install, upgrade, and maintain equipment while supporting mission-critical operations.

The role requires a DoD Secret clearance, DoD 8570 IAT II certification, and strong documentation skills. You will collaborate with government partners, follow COOP directives, and deliver premier IT services to VIP customers.

Qualifications

• Bachelor's degree with 4+ years of relevant experience, or Master's with 2+ years.
• Active DoD Secret clearance.
• DoD 8570 IAT Level II certification (e.g., Security+ CE).
• Experience documenting triage and technical issues.
• Experience reviewing system events and triage impact.

Responsibilities

• Oversee day-to-day IT service operations and cyber resilience.
• Coordinate with government and interagency teams.
• Align IT operations with COOP strategies.
• Implement configuration management to maintain data integrity.
• Provide premier support to VIP and executive customers.
• Troubleshoot hardware and software issues.
• Resolve tickets per SLAs.
• Train personnel on IT and cybersecurity best practices.
• Support remote exercise activities as needed.

Skills

Desktop support

Troubleshooting

Documentation

Security practices

Education

Bachelor's degree

Master's degree

DoD 8570 IAT II certification

Tools

Remedy ITSM

VoIP support

VTC support

DoD IT tools

Job description

TIME Systems is seeking a Senior Desktop Support Technician to ensure seamless operation of desktop environments for government clients at Joint Base Andrews, MD. You will troubleshoot, install, upgrade, and maintain equipment while supporting mission-critical operations.

The role requires a DoD Secret clearance, DoD 8570 IAT II certification, and strong documentation skills. You will collaborate with government partners, follow COOP directives, and deliver premier IT services to VIP customers.