Tier 2/3 IT Support Engineer - Hardware, Networking, Remote

Lentech, Inc.; Fort Meade (MD); On-site; USD 58,900 - 62,900; Full time

Job summary

Lentech, Inc. in Fort Meade, MD is seeking an IT technician to deliver Tier 2 and 3 support for workstations, servers, printers, and teleconferencing equipment, both on-site and remotely.

You will troubleshoot hardware, perform installations, and maintain systems to minimize downtime. The role requires TS/SCI with FSP, a high school diploma, 1–2 years of IT experience, 8570 certification (Security+ preferred), and the ability to lift up to 50 lbs and drive a company vehicle.

Qualifications

• MUST BE TS/SCI with FSP and in access today through MD.
• High school diploma or GED required.
• Minimum of 1–2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ is highly preferred.
• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8‑hour shift scheduled between 6:00 AM and 6:00 PM.

Responsibilities

• Deliver Tier 2 and 3 IT support for workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Conduct comprehensive site surveys to assess configurations and user requirements; produce documentation and diagrams.
• Analyze current and future hardware requirements; prepare procurement specs and installation schedules.
• Prepare and deliver site installation and test reports; support network upgrades by installing and configuring hardware and cabling.
• Build and install specialized interconnecting cables for site needs or hardware integrations.
• Train site personnel in proper use and maintenance of hardware.
• Maintain and support fiber-optic modems, fiber‑optic/equipment, and telecom systems for connectivity.
• Adhere to SOPs and use ticketing systems for issue tracking and documentation.
• Act as a resource for end-user connectivity needs and guidance.
• Collaborate with IT teams, vendors, and business units for project outcomes.

Skills

IT support

Hardware troubleshooting

Windows OS

Remote support

Active Directory

Communication

Education

High school diploma or GED

Job description

Lentech, Inc. in Fort Meade, MD is seeking an IT technician to deliver Tier 2 and 3 support for workstations, servers, printers, and teleconferencing equipment, both on-site and remotely.

You will troubleshoot hardware, perform installations, and maintain systems to minimize downtime. The role requires TS/SCI with FSP, a high school diploma, 1–2 years of IT experience, 8570 certification (Security+ preferred), and the ability to lift up to 50 lbs and drive a company vehicle.