Hardware Technician 1

InisCore Technologies; Columbia (MD); Hybrid; USD 70,000 - 110,000; Full time

Job summary

InisCore Technologies is seeking a Hardware Technician to provide Tier 2/3 on-site and remote support for workstations, servers, printers, and teleconferencing equipment. The role includes site surveys, configuration documentation, installation scheduling, and end-user training.

You will troubleshoot and install hardware, manage cabling, and support fiber optics and network upgrades. A TS/SCI with polygraph is required; strong communication and AD security knowledge are essential.

Qualifications

• Minimum education and experience: High school/GED and 4 years. Equivalent: Associate’s degree and 2 years.
• Highly skilled in installing, repairing and troubleshooting hardware and peripherals.
• Proficient in Windows installation, software, antivirus and patches.
• Read and understand technical manuals and schematics.
• MS Office Applications (Word, Excel, PowerPoint and Access) proficiency.
• Able to manage time and priorities with minimal supervision.
• Able to work remotely with end-users.
• Knowledge of Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Must lift 50lbs and drive company vehicle.
• Available to work 8-hour shifts between 6am-6pm.
• Must have A+ CE, NET+ or Sec+ (8570) certification.

Responsibilities

• Provide Tier 2/3 on-site and remote support for hardware and peripherals.
• Perform site surveys and document configurations and requirements.
• Develop hardware installation schedules and test reports.
• Train site personnel on hardware usage.
• Troubleshoot, repair and test workstations, servers and printers.
• Install and configure hardware and cabling for teleconferencing.
• Maintain fiber optic modems, cables and telephone systems.
• Support network upgrade projects and end-user connectivity.

Skills

Hardware installation

Hardware troubleshooting

Windows installation

MS Office

Active Directory

Remote support

Communication

Problem solving

Driving

8570 certification

Education

High school or GED + 4 years experience

Associate degree + 2 years experience

Job description

• The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs

Required Skills

• Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers
• Must to be able to lift 50lbs.
• Must to be able to rive company vehicle.
• Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.
• Must have one of the following 8570 certifications: A+ CE, NET+ or Sec+

Active TS/SCI security clearance with a polygraph is required