Help Desk Technician: TS/SCI Cleared Tier-1 Support

Lentech, Inc.; Columbia (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Lentech, Inc. is seeking an ENTRY LEVEL help desk technician in Columbia, Maryland. The role involves rotating shift work, primarily providing support and monitoring services for users of collaboration tools on a government intranet.

Ideal candidates will possess security clearance and meet specific educational requirements. Responsibilities include troubleshooting, documenting outages, and assisting with customer service via various communication platforms.

Qualifications

• Active and current TS.SCI w FSP.
• Compliance with DOD 8570.01-M with IAT Level I certification required.

Responsibilities

• Provide service availability monitoring and help desk support.
• Troubleshoot customer accounts and logon issues.
• Document outage information and communications.

Skills

Help Desk experience

Basic troubleshooting

ServiceNow ticket system

Customer service

Communication skills

Education

Bachelor's degree

Associate degree

High School diploma

Job description

Lentech, Inc. is seeking an ENTRY LEVEL help desk technician in Columbia, Maryland. The role involves rotating shift work, primarily providing support and monitoring services for users of collaboration tools on a government intranet.

Ideal candidates will possess security clearance and meet specific educational requirements. Responsibilities include troubleshooting, documenting outages, and assisting with customer service via various communication platforms.