Hardware Technician 2

InisCore Technologies; Columbia (MD); Hybrid; USD 85,000 - 110,000; Full time

Job summary

InisCore Technologies is seeking a Hardware Technician to provide Tier 2/3 on-site and remote support for workstations, servers, printers, peripherals, and teleconferencing equipment. The role includes surveys, documentation, installation scheduling, and training site personnel.

Required are 2–4 years of experience with Security+ or higher, plus 8570 certs, a valid driver’s license, and the ability to lift up to 50 pounds. TS/SCI with a polygraph is required.

Qualifications

• High school/GED with 2–4 years of experience and Security+ Certification.
• Associate’s degree in a technical field with 2 years of experience, or a Bachelor’s degree in a technical field.
• Hardware installation, repair and troubleshooting of computers and peripherals; Windows installation, software, antivirus and patches.
• Able to read technical manuals and schematics.
• Microsoft Office Applications proficiency.
• Proficient in reading and following technical documentation.
• Active Directory security and policies familiarity.
• Able to lift up to 50 pounds.
• Must be able to drive a company vehicle.
• Available for 8-hour shifts between 6am–6pm.
• Must have one of the 8570 certifications: A+ CE, NET+ CE, SSCP.

Responsibilities

• Provide Tier 2 and 3 on-site and remote hardware support.
• Conduct site surveys and document configurations.
• Develop installation schedules and prepare drawings.
• Prepare site installation and test reports.
• Train site personnel in proper hardware use.
• Build specialized interconnecting cables.
• Troubleshoot, repair and test hardware.
• Install and configure hardware and cabling.
• Maintain fiber optic modems, multiplexers, and cabling.
• Follow SOPs for ticketing and documentation.
• Support network upgrade projects.
• Assist end-users with connectivity needs.

Skills

Hardware installation

Troubleshooting

Remote support

Windows 7/10

AD security

Office Suite

Time management

Physically able

Driver’s license

Documentation reading

Education

High school/GED

Associate’s degree in technical field

Bachelor’s degree in technical field

Job description

• The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs

Required Skills

• Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification.
• Equivalent education and experience: Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• Must be able to rive company vehicle.
• Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.
• Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

Active TS/SCI security clearance with a polygraph is required