Tier 2/3 Hardware Technician – Remote & On‑Site

Itezz; Columbia (MD); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

SEP IRA plan (10%)

Medical Plan – CareFirst

Dental Plan – CareFirst

Vision Plan – CareFirst

Job summary

Itezz Inc. is seeking a Hardware Technician to deliver Tier 2/3 on-site and remote support for a range of end-user devices and teleconferencing systems at federal sites in Maryland and nationwide.

The role includes site surveys, hardware installation planning, and documenting configurations to support mission-critical operations. Required TS/SCI clearance with polygraph, DoD 8570 IAT Level 1, and a background in AD security; high school diploma with experience or an Associate’s degree qualify.

Qualifications

• Active TS/SCI with polygraph required.
• High school/GED with 4+ years’ experience or Associate’s degree with 2+ years.
• DoD 8570 IAT Level 1 Certification.

Responsibilities

• Provide Tier 2/3 on-site and remote support for workstations, servers, printers, and teleconferencing equipment.
• Conduct site surveys and document current configurations and user requirements.
• Develop hardware installation schedules and prepare configuration drawings.
• Train site personnel and build specialized interconnecting cables.

Skills

TS/SCI Clearance

VTC installation

Remote end-user support

AD security awareness

Education

High school Diploma/GED

Associate’s degree (related field)

DoD 8570 IAT Level 1 Certification

Tools

VTC devices

Active Directory

Job description

Itezz Inc. is seeking a Hardware Technician to deliver Tier 2/3 on-site and remote support for a range of end-user devices and teleconferencing systems at federal sites in Maryland and nationwide.

The role includes site surveys, hardware installation planning, and documenting configurations to support mission-critical operations. Required TS/SCI clearance with polygraph, DoD 8570 IAT Level 1, and a background in AD security; high school diploma with experience or an Associate’s degree qualify.