Video Field IT Technician - Tier 2/3 On-Site Support

AT&T; Columbia (MD); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off

Job summary

AT&T in Columbia, MD seeks a motivated IT Field Support Specialist to provide on-site and remote Tier 2/3 support for workstations, servers, printers, peripherals, and conferencing equipment. The role requires five days a week on-site at the posted location.

Candidates must have a high school diploma or GED, 1–2 years IT experience, and 8570 certification; Security+ preferred. The position offers benefits, a 40-hour week, and a government-facing technology environment.

Qualifications

• High school diploma or GED is required.
• 1–2 years of IT experience.
• 8570 Certification; Security+ preferred.

Responsibilities

• Provide Tier 2/3 on-site and remote IT support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document configurations to ensure transparency and repeatability.
• Analyze hardware requirements and develop installation schedules to streamline deployment.

Skills

IT support

End-user support

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Active Directory

Windows

Microsoft Office

Job description

AT&T in Columbia, MD seeks a motivated IT Field Support Specialist to provide on-site and remote Tier 2/3 support for workstations, servers, printers, peripherals, and conferencing equipment. The role requires five days a week on-site at the posted location.

Candidates must have a high school diploma or GED, 1–2 years IT experience, and 8570 certification; Security+ preferred. The position offers benefits, a 40-hour week, and a government-facing technology environment.