TS/SCI Hardware Technician - Tier 2/3 Support & Install

Orion Consortium, LLC; Columbia (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Orion Consortium, LLC is seeking an Advanced Technical Support specialist to deliver Tier 2/3 IT support both on-site and remotely. You will conduct site surveys, prepare hardware procurement specs, install new equipment, and support network upgrade initiatives.

The role requires 8570 certification with Security+ preferred, a High school diploma or GED, and 1–2 years IT experience. You must be able to lift up to 50 lbs and drive a company vehicle as needed for site deployments.

Qualifications

• High school diploma or GED required.
• 1–2 years of relevant IT experience.
• 8570 Certification required; Security+ preferred.

Responsibilities

• Deliver Tier 2 and 3 IT support on-site and remotely.
• Conduct site surveys to assess configurations and requirements; document changes.
• Prepare hardware procurement specs and installation schedules.
• Support network upgrade initiatives by installing and configuring new hardware and cabling.
• Build and install specialized interconnecting cables for site needs or hardware integrations.
• Train site personnel in proper use and maintenance of hardware and IT resources.
• Maintain and support fiber optic modems, multiplexers, cables, and telephone systems.
• Adhere to SOPs and use ticketing systems for issue tracking and documentation.
• Provide timely end-user connectivity support and guidance.
• Collaborate with other IT teams, vendors, and business units on projects.

Skills

Hardware support

Windows OS

Active Directory

Remote support

MS Office

Technical docs

AD security

Networking basics

Education

High school diploma or GED

1-2 years IT experience

8570 Certification

Security+ preferred

Job description

Orion Consortium, LLC is seeking an Advanced Technical Support specialist to deliver Tier 2/3 IT support both on-site and remotely. You will conduct site surveys, prepare hardware procurement specs, install new equipment, and support network upgrade initiatives.

The role requires 8570 certification with Security+ preferred, a High school diploma or GED, and 1–2 years IT experience. You must be able to lift up to 50 lbs and drive a company vehicle as needed for site deployments.