Tier 1 Technical Support Specialist

Wausau Financial Systems; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Retirement Plan

Employee Stock Purchase Plan

Disability Insurance

Family Planning Assistance

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a customer support specialist to take and resolve calls, troubleshoot issues, and deliver effective solutions that boost customer satisfaction.

The role involves assisting merchants, opening and closing tickets, guiding users through diagnostic steps, and collaborating with colleagues and programmers to resolve problems while maintaining a professional, client-focused approach.

Qualifications

• HS/GED required.
• Experience in technical or customer service or related support preferred.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Take and resolve customer calls ensuring issues are addressed efficiently and effectively.
• Fields support calls from merchants by opening, notating, and completing trouble tickets.
• Consults with users to determine steps to identify and resolve problems.
• Guides users through diagnostic and troubleshooting processes with tools or verbal instructions.
• Collaborates with staff to research and resolve problems.
• Collaborates with programmers to explain errors and resolve or recommend corrections.

Skills

Technical support

Customer service

Microsoft Office

Communication skills

Problem solving

Education

HS/GED

Job description

Deluxe Corporation is seeking a customer support specialist to take and resolve calls, troubleshoot issues, and deliver effective solutions that boost customer satisfaction.

The role involves assisting merchants, opening and closing tickets, guiding users through diagnostic steps, and collaborating with colleagues and programmers to resolve problems while maintaining a professional, client-focused approach.