Senior POS Tech Support Engineer

Deluxe; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Job summary

Deluxe Corporation is seeking a customer service specialist to answer inbound calls from merchants and sales associates, resolve issues at an advanced level, and own inquiries from troubleshooting terminals to researching account information.

You will contribute to customer satisfaction, participate in training, complete reporting and processing tasks, and collaborate with other departments to resolve issues while maintaining accurate records.

Qualifications

• High school diploma / GED
• 2 years of experience with customer service and technical support
• Functional knowledge of Microsoft Outlook, Word, Excel and PowerPoint

Responsibilities

• Process inbound calls from merchants and sales associates to resolution
• Take ownership of issues escalated by Level I/II representatives
• Provide specialized troubleshooting support on POS systems and related hardware/software
• Assist with reporting, reversal/rekey requests, and monitoring front-end systems
• Collaborate with other departments to research and fully resolve customer issues
• Attend ongoing training to develop expert-level procedures and processes
• Document accounts in all appropriate systems to maintain accurate records
• Identify and report system outages and complete EOM reporting on time

Skills

Customer service

Technical support

Call center

Troubleshooting

Education

High school diploma or GED

Associate degree in business

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Deluxe Corporation is seeking a customer service specialist to answer inbound calls from merchants and sales associates, resolve issues at an advanced level, and own inquiries from troubleshooting terminals to researching account information.

You will contribute to customer satisfaction, participate in training, complete reporting and processing tasks, and collaborate with other departments to resolve issues while maintaining accurate records.