Customer Care Specialist I – Front‑Line Support & Resolution

Wausau Financial Systems; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

PTO, Holidays

Retirement plan

Employee stock purchase plan

Disability insurance (short-term &

Tuition reimbursement

Job summary

Deluxe Corporation is looking for a Customer Care Specialist to join the Operations Team. You will handle inbound calls and email inquiries, resolve issues, and coordinate with other departments to improve service quality. Strong communication and a customer-centric mindset are essential.

We offer comprehensive benefits from day one and a supportive culture with opportunities for growth. You’ll work with a team that values patience, accountability, and proactive problem-solving to deliver

Qualifications

• HS/GED with 4 years of related experience or Associates with 2 years
• Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups
• Salesforce experience preferred
• Excellent ability to present complex technical information to a variety of audiences, including non-technical
• Conscientiously and methodically approaches work. Sees tasks through to completion
• Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments
• Exercises exceptional listening skills to gather information and research and resolve reported issues
• Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management and internal/external customers
• Ability to work independently in a multi-task environment, as well as a part of a team.
• Must be dependable and a self-motivated individual. Highly productive with minimal guidance or supervision
• Internal candidates must be meeting or exceeding all KPI's and have excellent attendance record
• Presents a professional, positive image that reflects well on the organization
• Committed to meeting quality standards

Responsibilities

• Process inbound calls and email support items to the point of resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high-level of patience and professionalism
• Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction
• Work closely with, and in collaboration with, other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements
• Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations
• Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting

Skills

Communication skills

Leadership

Multi-tasking

Client relations

Problem solving

Education

HS/GED with 4 years of related experience or Associates with 2 years

Tools

Salesforce

Job description

Deluxe Corporation is looking for a Customer Care Specialist to join the Operations Team. You will handle inbound calls and email inquiries, resolve issues, and coordinate with other departments to improve service quality. Strong communication and a customer-centric mindset are essential.

We offer comprehensive benefits from day one and a supportive culture with opportunities for growth. You’ll work with a team that values patience, accountability, and proactive problem-solving to deliver