Senior Tech Support Specialist: Expert Issue Resolver

Deluxe Corporation; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

401(k) match

ESPP

Disability insurance

Tuition reimbursement

Job summary

Deluxe Corporation in Fort Worth, TX is seeking a customer service representative to handle inbound calls from merchants and sales associates, resolve issues at an advanced level, and maintain accurate account records with a focus on customer satisfaction.

You will receive ongoing training, work with POS systems, and collaborate with other departments. A high school diploma and 2 years of customer service/technical support are required; bilingual English/Spanish is a plus.

Qualifications

• High school diploma / GED
• 2 years of experience with customer service and technical support
• Functional knowledge of Microsoft Outlook, Word, Excel and PowerPoint

Responsibilities

• Handle inbound calls to resolution; assist with inquiries, troubleshooting, and account info.
• Place outbound or follow-up calls to merchants or sales associates.
• Provide specialized troubleshooting on POS systems.
• Collaborate across departments to resolve issues.
• Complete end-of-month reporting and training participation.
• Document accounts in systems to maintain accuracy.

Skills

Customer service

Technical support

Multitasking

Communication skills

Bilingual English/Spanish

Education

High school diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

Job description

Deluxe Corporation in Fort Worth, TX is seeking a customer service representative to handle inbound calls from merchants and sales associates, resolve issues at an advanced level, and maintain accurate account records with a focus on customer satisfaction.

You will receive ongoing training, work with POS systems, and collaborate with other departments. A high school diploma and 2 years of customer service/technical support are required; bilingual English/Spanish is a plus.