Senior Tech Support Specialist - Customer Champion

Wausau Financial Systems; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Retirement Plan

Employee Stock Purchase Plan

Disability Coverage

Tuition Reimbursement

Job summary

Deluxe seeks a full-time Call Center Specialist in Fort Worth, TX to handle inbound merchant and sales inquiries, troubleshoot issues, and provide high-quality customer service. You will document interactions, support with account information, and collaborate with teams to resolve problems efficiently.

Ideal candidates have at least 2 years in customer service/technical support, strong communication, and proficiency with Microsoft Office applications.

Qualifications

• High school diploma or GED required.
• At least 2 years in customer service and technical support.
• Proficiency with Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Answer inbound calls from merchants and sales associates and resolve issues.
• Provide advanced issue resolution and accurate account information.
• Assist with training and documentation to maintain service quality.

Skills

Customer service

Technical support

Communication skills

Bilingual English/Spanish

Education

High school diploma / GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Deluxe seeks a full-time Call Center Specialist in Fort Worth, TX to handle inbound merchant and sales inquiries, troubleshoot issues, and provide high-quality customer service. You will document interactions, support with account information, and collaborate with teams to resolve problems efficiently.

Ideal candidates have at least 2 years in customer service/technical support, strong communication, and proficiency with Microsoft Office applications.