Technical Support Specialist I

Deluxe; Fort Worth (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Employee stock purchase plan

Disability coverage

Tuition reimbursement

Job summary

Deluxe Corporation is seeking a customer support specialist in Fort Worth to handle and resolve merchant inquiries, document issues, and guide users through diagnostic steps. You will collaborate with colleagues and programmers to identify effective resolutions and ensure customer satisfaction.

Ideal candidates have HS/GED and some technical or customer service experience, plus proficiency with Microsoft Office. The role is full-time and on-site with benefits.

Qualifications

• HS/GED required.
• Some experience with technical or customer service, or related support experience.
• Experienced with Microsoft Office Suite or related software.

Responsibilities

• Handle and resolve customer calls to ensure issues are addressed.
• Open, note, and close trouble tickets for merchants.
• Consult with users to identify steps to resolve problems.
• Guide users through diagnostics and troubleshooting processes.
• Collaborate with staff and programmers to resolve or modify issues.

Skills

Customer service experience

Technical support knowledge

Communication skills

Education

HS/GED

Tools

Microsoft Office Suite

Job description

Deluxe Corporation is seeking a customer support specialist in Fort Worth to handle and resolve merchant inquiries, document issues, and guide users through diagnostic steps. You will collaborate with colleagues and programmers to identify effective resolutions and ensure customer satisfaction.

Ideal candidates have HS/GED and some technical or customer service experience, plus proficiency with Microsoft Office. The role is full-time and on-site with benefits.