Technical Support Specialist I

First American Payments Systems, L.P.; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Volunteer Time Off

Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment

Adoption and Surrogacy Assistance

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a customer-focused technical support representative to handle merchant inquiries and resolve issues efficiently. You will open and track trouble tickets, consult with users, and collaborate with staff to diagnose and fix problems.

Ideal candidates have HS/GED with experience in customer service, strong communication skills, and the ability to explain technical topics to a diverse audience. On-site roles include a comprehensive benefits package.

Qualifications

• HS/GED required; some experience in technical or customer service roles preferred.
• Excellent verbal and written communication skills.
• Ability to explain technical issues to technical and nontechnical users.

Responsibilities

• Answer and resolve customer calls to ensure timely issue resolution.
• Open, document, and complete trouble tickets for merchant inquiries.
• Guide users through diagnostic and troubleshooting steps with support tools.

Skills

Customer service

Technical support

Verbal communication

Written communication

Education

High school diploma or GED

Tools

MS Office

Job description

Deluxe Corporation is seeking a customer-focused technical support representative to handle merchant inquiries and resolve issues efficiently. You will open and track trouble tickets, consult with users, and collaborate with staff to diagnose and fix problems.

Ideal candidates have HS/GED with experience in customer service, strong communication skills, and the ability to explain technical topics to a diverse audience. On-site roles include a comprehensive benefits package.