Technical Support Specialist I

First American Payments Systems, L.P.; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Retirement Plan

Employee Stock Purchase Plan

Disability Insurance

Tuition Reimbursement

Job summary

Deluxe Corporation in Fort Worth, TX is seeking a Customer Care Specialist to join our Operations Team. You will handle inbound calls and support emails to resolve issues at an advanced level, delivering high-quality service that our clients know us for.

The role emphasizes ownership, collaboration with other departments, and use of internal tools to investigate and resolve account questions, with a focus on clear communication and client satisfaction.

Qualifications

• HS/GED and 4 years of related experience or Associates and 2 years
• Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups

Responsibilities

• Process inbound calls and email support items to the point of resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high-level of patience and professionalism
• Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction
• Work closely with, and in collaboration with, other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements
• Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations
• Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Education

HS/GED with 4+ years experience

Associates degree

Tools

Salesforce

Job description

Deluxe Corporation in Fort Worth, TX is seeking a Customer Care Specialist to join our Operations Team. You will handle inbound calls and support emails to resolve issues at an advanced level, delivering high-quality service that our clients know us for.

The role emphasizes ownership, collaboration with other departments, and use of internal tools to investigate and resolve account questions, with a focus on clear communication and client satisfaction.