Junior Technical Product Analyst

Wausau Financial Systems Inc; Minnesota; Hybrid; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment

Adoption and Surrogacy Assistance

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking an entry-level technical customer service associate to support external customers of Deluxe software. You will log, track, and resolve tickets, monitor the ticketing system, and update stakeholders on status while building knowledge of the product.

Ideal candidates have 1+ year in Help Desk or customer service, basic PC troubleshooting, and familiarity with Microsoft Office; onboarding includes training opportunities and a competitive benefits package.

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
• 1+ year of Basic PC Troubleshooting and/or Repair Document Creation
• 1+ year of Microsoft Office suite

Responsibilities

• Primary focus is on handling incoming client cases and working to resolution within the defined guidelines for the product supported.
• Participates in conference calls, meetings, and other collaborative engagements for a variety of purposes primarily focused on client issues or case resolution for assigned cases.
• Actively seeks out training opportunities to expand product knowledge.

Skills

Help Desk experience

Customer service

Troubleshooting

Education

Bachelors or Associates degree in IT or related field

Tools

SQL

Progress

PowerShell

Job description

Deluxe Corporation is seeking an entry-level technical customer service associate to support external customers of Deluxe software. You will log, track, and resolve tickets, monitor the ticketing system, and update stakeholders on status while building knowledge of the product.

Ideal candidates have 1+ year in Help Desk or customer service, basic PC troubleshooting, and familiarity with Microsoft Office; onboarding includes training opportunities and a competitive benefits package.