Technical Support Specialist I

Deluxe Corporation; Fort Worth (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare

PTO and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term & Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a customer support professional to take and resolve merchant calls, driving satisfaction by providing clear solutions and troubleshooting guidance. You will open and close trouble tickets, document steps, and collaborate with technical teams to resolve issues.

The role emphasizes strong communication, ability to explain technical concepts to both technical and non-technical users, and a responsive, customer-first mindset.

Qualifications

• Experience with technical or customer service or related support
• Strong communication skills—verbal and written
• Ability to explain technical issues to technical and nontechnical users

Responsibilities

• Take and resolve customer calls to address issues and provide solutions
• Open, annotate, and complete trouble tickets from merchants
• Guide users through diagnostic steps and troubleshooting processes
• Collaborate with staff and programmers to research and resolve problems

Skills

Technical support

Customer service

Microsoft Office

Education

HS/GED

Tools

MS Office Suite

Job description

Deluxe Corporation is seeking a customer support professional to take and resolve merchant calls, driving satisfaction by providing clear solutions and troubleshooting guidance. You will open and close trouble tickets, document steps, and collaborate with technical teams to resolve issues.

The role emphasizes strong communication, ability to explain technical concepts to both technical and non-technical users, and a responsive, customer-first mindset.