Therapy Front Desk Specialist - Patient Care & Scheduling

Florida Orthopaedic Institute; Largo (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time opportunities

Career growth

Job security

Job summary

Florida Orthopaedic Institute in Largo, FL seeks a Therapy Services Representative to handle front desk duties for the Therapy department. You will greet patients, verify benefits, obtain authorizations, schedule visits, and manage chart preparation and financial tasks related to Therapy Services.

The role emphasizes excellent customer service, multi-tasking, and coordination with insurance companies and care teams.

Qualifications

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task.
• Minimum 1 year experience in the medical environment.

Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.

Skills

Customer service

Multitasking

Medical environment experience

Education

High school diploma

Job description

Florida Orthopaedic Institute in Largo, FL seeks a Therapy Services Representative to handle front desk duties for the Therapy department. You will greet patients, verify benefits, obtain authorizations, schedule visits, and manage chart preparation and financial tasks related to Therapy Services.

The role emphasizes excellent customer service, multi-tasking, and coordination with insurance companies and care teams.