Therapy Front Desk Specialist (Float)

Floridaortho; Clearwater (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Full-time opportunities

Career growth

Job security

Job summary

Florida Orthopaedic Institute (FOI) in Clearwater area seeks a Therapy Services Representative to manage front end therapy office tasks from patient greeting to discharge. Responsibilities include verifying benefits, obtaining authorizations, scheduling, and cash collection in a dynamic orthopedic setting.

The role requires strong customer service, attention to detail, and at least 1 year in a medical environment.

Qualifications

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task
• Minimum 1 year experience in the medical environment.

Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

Skills

Customer service

Multi-tasking

Medical office knowledge

Education

High School Diploma or equivalent

Job description

Florida Orthopaedic Institute (FOI) in Clearwater area seeks a Therapy Services Representative to manage front end therapy office tasks from patient greeting to discharge. Responsibilities include verifying benefits, obtaining authorizations, scheduling, and cash collection in a dynamic orthopedic setting.

The role requires strong customer service, attention to detail, and at least 1 year in a medical environment.