Therapy Services Representative - Float (Tampa Bay Area)

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Job security and stability

Job summary

Florida Orthopaedic Institute in Tampa is seeking a Therapy Services Representative responsible for overseeing all aspects of front office functions in therapy. This includes greeting patients, verifying benefits, scheduling, and financial collections.

The ideal candidate has a high school diploma, excellent customer service skills, and at least one year of experience in a medical environment. Full-time opportunities offer room for career advancement and a balanced work life.

Qualifications

• Must have excellent customer service skills.
• Minimum 1 year experience in the medical environment.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for all patients two days in advance.
• Monitor patient visit count and obtain reauthorization as needed.

Skills

Customer service

Multi-tasking

Education

High School Diploma or equivalent

Job description

Position Summary: The Therapy Services Representative will be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Key Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patient’s appointment.
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart.
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients.
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members.
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute.
• All other duties as assigned.

About You

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task.
• Minimum 1 year experience in the medical environment.

Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

We are committed to encouraging a culture of inclusion reflective of the communities we serve and provide equal opportunity to all.

What We Offer

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Therapy Services team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.