Therapy Front Desk Specialist — Growth & Stability

Florida Orthopaedic Institute; Wesley Chapel (FL); Hybride; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Career growth

Job security

Therapy Services team

Résumé du poste

Florida Orthopaedic Institute in Wesley Chapel, FL is seeking a Therapy Services Representative to join our front desk team. You will greet patients, verify benefits, schedule visits, and assist with collections and chart maintenance to ensure smooth therapy visits.

This on-site, full-time role requires excellent customer service, teamwork with therapists, and clear communication with patients about insurance, co-pays, and paperwork. Join a growing Orthopaedic group committed to quality care.

Qualifications

• Excellent customer service skills and communication.
• Experience in a medical front desk environment preferred.
• Ability to verify benefits and assist with scheduling and billing.

Responsabilités

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients walk over splints for patients.
• Monitor current therapy prescriptions for expired or fulfilled therapy prescriptions
• Retrieve voice messages and ensure all calls are returned promptly and professionally
• Ensure good communication with Therapist’s regarding all patient matters.
• Contact any patients that should be advised of issues regarding their insurance such as: terminated coverage, therapy visits not authorized, etc in advance before the patient’s appointment.
• Keep work area tidy free from clutter always.
• Check and respond to all voicemail messages.
• Cross train in all therapy front desk areas.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Perform job duties with professionalism and courtesy at all times
• Ø Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients.
• Follow up on all inactive patients.
• Call patients from the Athena orders.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• All other duties as assigned.

Connaissances

Customer service

Front desk

Medical office experience

Formation

High School Diploma

Outils

Athena EMR

Description du poste

Florida Orthopaedic Institute in Wesley Chapel, FL is seeking a Therapy Services Representative to join our front desk team. You will greet patients, verify benefits, schedule visits, and assist with collections and chart maintenance to ensure smooth therapy visits.

This on-site, full-time role requires excellent customer service, teamwork with therapists, and clear communication with patients about insurance, co-pays, and paperwork. Join a growing Orthopaedic group committed to quality care.