Theatre Operations & Guest Experience Lead

AMC Entertainment; Morristown (NJ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Premium holiday pay

Medical, dental, vision coverage

401(k) match

Daily free popcorn and discounts on F

Job summary

AMC Entertainment seeks a Manager to lead theater operations with a focus on guest experience and staff development. You will coach teams, manage daily tasks, and ensure service standards are met in a fast-paced cinema environment.

Offering benefits and career growth, this role emphasizes ownership, collaboration, and consistent performance. The position pays hourly, with bonus eligibility in line with holidays and company policy.

Qualifications

• Six months supervisory or commensurate leadership experience.
• Demonstrated analytical, planning, and problem-solving skills.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Leadership

Communication

Time management

Guest service

Analytical thinking

Problem solving

Tools

Microsoft Office Suite

Theatre-specific systems

Job description

AMC Entertainment seeks a Manager to lead theater operations with a focus on guest experience and staff development. You will coach teams, manage daily tasks, and ensure service standards are met in a fast-paced cinema environment.

Offering benefits and career growth, this role emphasizes ownership, collaboration, and consistent performance. The position pays hourly, with bonus eligibility in line with holidays and company policy.