Theatre Operations & Guest Experience Manager

AMC Entertainment; Canton (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation time

Medical, dental, and vision coverage

Employee Assistance Program (EAP)

401(k) match

Daily free popcorn and discounts on F

AMC gift cards discounts

Free movies nationwide and up to 2 fre

Job summary

AMC Entertainment is seeking a Manager to lead theatre operations and people with purpose, driving results through coaching, communication, and ownership while creating a culture where associates grow and guests feel like stars. You will oversee daily tasks, staff levels, guest service standards, and financial performance, reporting to the General Manager/Senior Manager.

The role requires at least six months of supervisory experience and a year in guest-focused roles, with opportunities for

Qualifications

• Must be at least 18 years old (location-specific age rules may apply).
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Working knowledge of all theatre crew functions.
• Demonstrated analytical, planning, and problem-solving skills.
• Proven ability to consistently deliver results with minimal supervision.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC's Management Work Schedule Policy.

Skills

Leadership

Guest service

Communication

Team management

Time management

Tools

Microsoft Office Suite

Job description

AMC Entertainment is seeking a Manager to lead theatre operations and people with purpose, driving results through coaching, communication, and ownership while creating a culture where associates grow and guests feel like stars. You will oversee daily tasks, staff levels, guest service standards, and financial performance, reporting to the General Manager/Senior Manager.

The role requires at least six months of supervisory experience and a year in guest-focused roles, with opportunities for