Theatre Guest Experience Specialist

US101 Century Theatres, Inc.; Federal Way (WA); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking Team Members to create a welcoming guest experience across cinema operations. You may support the Usher, Box Office, or Concession areas as staffing needs require, while becoming knowledgeable about movies, events, pricing, and promotions.

You will engage with guests, help answer questions, and ensure safe, high-quality service throughout the theater. This role emphasizes teamwork, reliability, and customer focus.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Provides excellent guest service.
• Interpersonal skills include the ability to communicate with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.).
• Prepares food and properly operates cooking, warming, and popping equipment.
• Consistently wipes down and sanitizes Employee and Guest high-contact areas.
• Complies with all local, state, and federal food safety laws.
• Monitors safety and security issues and reports to management.
• Assists with opening and closing duties as assigned by management.
• Performs other work-related duties as assigned.

Job description

Cinemark USA, Inc. is seeking Team Members to create a welcoming guest experience across cinema operations. You may support the Usher, Box Office, or Concession areas as staffing needs require, while becoming knowledgeable about movies, events, pricing, and promotions.

You will engage with guests, help answer questions, and ensure safe, high-quality service throughout the theater. This role emphasizes teamwork, reliability, and customer focus.