Theatre Guest Experience Associate

Regal; Dacula (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Regal floor staff members are scheduled as variable hour, part-time fixed, part-time regular or full-time hourly employees. Their primary duties include ensuring guests receive exceptional service across Box Office, Concession and Usher roles.

Responsibilities include operating POS, upselling, promoting rewards programs, and maintaining safety and cleanliness throughout the theatre. Requirements emphasize attendance, compliance with dress code, and ability to handle emergencies.

Qualifications

• Public speaking and clear communication with guests.
• Ability to assist customers and handle queries professionally.
• Ability to perform under pressure and maintain accuracy in busy environments.

Responsibilities

• Operate Box Office POS with cash handling accuracy and ticketing.
• Contribute to upselling and promoting club programs.
• Maintain concession stock and hygiene compliance.
• Assist with usher duties including directing patrons and enforcing safety.
• Support theatre operations during opening and closing procedures.

Skills

Public speaking

Customer communication

Problem solving

Education

Cast certification program

Progress toward completion

Tools

POS system

Job description

Regal floor staff members are scheduled as variable hour, part-time fixed, part-time regular or full-time hourly employees. Their primary duties include ensuring guests receive exceptional service across Box Office, Concession and Usher roles.

Responsibilities include operating POS, upselling, promoting rewards programs, and maintaining safety and cleanliness throughout the theatre. Requirements emphasize attendance, compliance with dress code, and ability to handle emergencies.