Theatre Floor Guest Experience Specialist

Regal; Jensen Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Regal is seeking Floor Staff to work across Box Office, Concession, or Usher roles. You will ensure guests receive excellent service, handle transactions, and support theatre operations in a dynamic, customer-focused environment.

Positions vary from part-time to full-time hourly schedules. Responsibilities include cash handling, POS operations, upselling premium experiences, maintaining cleanliness, and enforcing safety standards.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• Ability to operate POS system and handle cash, cards, and tickets.

Responsibilities

• Operate POS system accurately for Box Office transactions and ticketing.
• Upsell Premium Viewing experiences (3D, RPX, IMAX).
• Promote Regal Crown Club and enforce MPAA ratings.
• Assist with concessions POS, stock, and food safety compliance.
• Direct patrons to auditoriums and manage crowd flow as an Usher.

Skills

Customer service

Cash handling

Communication skills

Public speaking

Education

Cast certification program (Box Office cashier or progress towards completion)

Tools

POS system

Job description

Regal is seeking Floor Staff to work across Box Office, Concession, or Usher roles. You will ensure guests receive excellent service, handle transactions, and support theatre operations in a dynamic, customer-focused environment.

Positions vary from part-time to full-time hourly schedules. Responsibilities include cash handling, POS operations, upselling premium experiences, maintaining cleanliness, and enforcing safety standards.