Theatre Guest Experience Associate

Regal; Buford (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Regal is seeking Floor Staff to support Box Office, Concession, and Usher roles, ensuring guests receive exceptional service. You will handle ticketing, cash, and inquiries while promoting rewards programs and premium viewing experiences.

Ideal candidates have cast certification and experience with POS systems, with strong communication and the ability to work across shifts. Training is provided to ensure policy compliance and safety.

Qualifications

• Experience in guest-facing roles within cinema or hospitality.
• Ability to operate a POS system with cash handling accuracy.
• Experience promoting loyalty programs and upselling add-ons.

Responsibilities

• Operate POS system accurately and handle cash, cards, and vouchers.
• Promote Regal Crown Club and upsell Premium Viewing options.
• Assist guests at Box Office, Concession, and Usher duties as needed.
• Ensure compliance with MPAA ratings and safety standards.

Skills

Customer service

Cash handling

Upselling

Communication

Education

Cast certification program completion

Tools

POS system

Job description

Regal is seeking Floor Staff to support Box Office, Concession, and Usher roles, ensuring guests receive exceptional service. You will handle ticketing, cash, and inquiries while promoting rewards programs and premium viewing experiences.

Ideal candidates have cast certification and experience with POS systems, with strong communication and the ability to work across shifts. Training is provided to ensure policy compliance and safety.