Theatre Guest Experience Associate

Cinemark USA, Inc.; Bourbonnais (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. seeks Team Members to create a welcoming theater experience. You will greet guests, handle transactions, verify tickets, and share movie information with patrons.

The role requires flexibility for evenings, weekends, and holidays, with strong customer service, English communication, and teamwork as core skills. Training in food handling and local permits may be required where applicable.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours which include evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent Guest service and communication with guests of all ages.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with MPAA rating system and policy.
• Provides pricing and general theatre information.
• Responds to Guest questions in a professional and quality manner.
• Maintains clean and safe theatre environments and stocks concessions when needed.
• Supports opening and closing duties as assigned.

Skills

Guest service

Communication

Teamwork

Attendance reliability

Cash handling

English language

Interpersonal skills

Education

Food handling training/certification

Local/state health permit (where required)

Job description

Cinemark USA, Inc. seeks Team Members to create a welcoming theater experience. You will greet guests, handle transactions, verify tickets, and share movie information with patrons.

The role requires flexibility for evenings, weekends, and holidays, with strong customer service, English communication, and teamwork as core skills. Training in food handling and local permits may be required where applicable.