Theatre Guest Experience Associate

Cinemark USA, Inc.; San Bruno (CA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is hiring Team Members to create a welcoming guest experience and support cross-functional roles on demand. You will handle everyday inquiries, assist with tickets and concessions, and help maintain a clean, safe theatre environment.

The role emphasizes quick, accurate service, strong guest communication, and the ability to work with a team across box office, concessions, and usher duties as needed.

Qualifications

• Customer service experience preferred in fast-paced environments.
• Ability to handle cash accurately and follow cash handling procedures.
• Strong teamwork and communication with guests and coworkers.
• Fluent in English, able to interact with diverse guests.

Responsibilities

• Greet guests with a friendly attitude and assist with questions.
• Operate the theater's POS system and complete transactions.
• Verify tickets at the podium and direct guests to seats.
• Inform guests about pricing, shows and promotions.
• Maintain clean, safe, and inviting lobby and auditoriums.

Skills

Customer service

Cash handling

Teamwork

English

Education

High school diploma

Tools

POS system

Job description

Cinemark USA, Inc. is hiring Team Members to create a welcoming guest experience and support cross-functional roles on demand. You will handle everyday inquiries, assist with tickets and concessions, and help maintain a clean, safe theatre environment.

The role emphasizes quick, accurate service, strong guest communication, and the ability to work with a team across box office, concessions, and usher duties as needed.