Theatre Guest Experience Associate

Regal; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Regal is seeking Floor Staff in Albuquerque to ensure guests receive exceptional service across Box Office, Concession, or Usher roles. Roles may be variable hour, part-time fixed, part-time regular, or full-time hourly with a focus on attendance and safety.

Positions require completion or progress toward the cast certification program, strong customer service and cash handling skills, and the ability to work in a fast-paced theatre environment while upholding dress code and MPAA guidelines.

Qualifications

• Completion of cast certification program or progress toward completion.
• Ability to operate POS and handle cash accurately.
• Strong customer service and communication skills.

Responsibilities

• Regular and consistent attendance and punctuality.
• Handle emergencies when needed and maintain safety.
• General cleaning duties and adherence to dress code.
• Box Office duties: operate POS, upsell, promote rewards, ensure policy adherence.
• Concession duties: operate POS, stock, upsell, follow food safety rules.
• Usher duties: seating guidance, security, and theatre inspections.

Skills

Communication

Customer Service

Teamwork

Education

Cast certification program

Job description

Regal is seeking Floor Staff in Albuquerque to ensure guests receive exceptional service across Box Office, Concession, or Usher roles. Roles may be variable hour, part-time fixed, part-time regular, or full-time hourly with a focus on attendance and safety.

Positions require completion or progress toward the cast certification program, strong customer service and cash handling skills, and the ability to work in a fast-paced theatre environment while upholding dress code and MPAA guidelines.