Theater Guest Experience Specialist

Showcase Cinemas; Dedham (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

Showcase Cinemas in Dedham is seeking a Cast Member to enhance the guest experience through friendly, knowledgeable service across all cinema operations. You will be the first point of contact, greet guests, answer questions, sell tickets and concessions, and assist with seating and showtime monitoring.

Ideal candidates have previous customer service experience, enjoy a fast-paced, team-oriented environment, and can work independently while prioritizing tasks.

Qualifications

• Previous customer service or food service experience is a plus.
• Able to work in a fast-paced, team-oriented environment.
• Work both independently and as part of a team.
• Willingness to identify and correct guest misbehaviour is required.
• Communicate effectively.
• Manage and prioritize tasks efficiently.
• Learn and adapt to current technology and procedures.
• Basic mental algebra is required.

Responsibilities

• Greet guests, assist with seating, and answer inquiries.
• Sell tickets, gift cards, and concessions.
• Process cash and card transactions accurately.
• Monitor showtimes and assist with guest needs.
• Uphold theater policies to ensure safety and guest comfort.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Adaptability

Cash handling

Problem solving

Guest-focused

Job description

Showcase Cinemas in Dedham is seeking a Cast Member to enhance the guest experience through friendly, knowledgeable service across all cinema operations. You will be the first point of contact, greet guests, answer questions, sell tickets and concessions, and assist with seating and showtime monitoring.

Ideal candidates have previous customer service experience, enjoy a fast-paced, team-oriented environment, and can work independently while prioritizing tasks.