Cinema Guest Experience Specialist

Showcase Cinemas; North Attleborough (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Showcase Cinemas is seeking a friendly Cast Member to enhance the guest experience across cinema operations. You will be the first point of contact, greeting guests, answering questions, and guiding them through shows and services.

The role includes taking tickets, selling concessions, and assisting with seating and general theater operations to ensure a safe, comfortable environment for all patrons.

Qualifications

• Previous customer service or food service is a plus.
• Able to work in a fast-paced, team-oriented environment.
• Willing to identify and correct guest misbehavior.
• Communicate effectively and manage tasks efficiently.
• Learn and adapt to current technology and procedures.

Responsibilities

• Greet and assist guests with a friendly demeanor.
• Educate guests about movies, promos, and loyalty programs.
• Process transactions accurately at the box office.
• Prepare and serve concessions with proper safety.
• Maintain cleanliness of lobbies, restrooms, and auditoriums.
• Assist with seating and crowd control as needed.

Skills

Customer service

Teamwork

Communication

Guest relations

Education

High School Diploma

Job description

Showcase Cinemas is seeking a friendly Cast Member to enhance the guest experience across cinema operations. You will be the first point of contact, greeting guests, answering questions, and guiding them through shows and services.

The role includes taking tickets, selling concessions, and assisting with seating and general theater operations to ensure a safe, comfortable environment for all patrons.