Cinema Guest Experience Associate

Showcase Cinemas; Hanover (MA); On-site; USD 17,000 - 22,000; Full time

Job summary

Showcase Cinemas in Hanover, MA is hiring a Cast Member to enhance the guest experience across cinema operations. You will greet guests, answer questions, educate about current movies and promotions, and help enforce theater policies to ensure a safe, enjoyable visit.

In this role you may work at the box office, concessions, or usher stations. Responsibilities include selling tickets and gift cards, serving foods, delivering orders, and assisting with seating and crowd flow.

Qualifications

• Previous customer service or food service experience is a plus.
• Able to work in a fast-paced, team-oriented environment.
• Communicate effectively.
• Learn and adapt to current technology and procedures.

Responsibilities

• Greet and welcome guests with a friendly and approachable demeanor.
• Respond promptly and courteously to guest inquiries, concerns, and feedback.
• Educate guests about current movies, promotions, and any available loyalty or rewards programs.
• Enforce theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.
• Sell tickets, gift cards, and other promotions to guests; accurately process cash and credit card transactions.
• Prepare and serve a variety of food and beverage items; operate and maintain concession equipment; ensure cleanliness and organization of concession areas.
• Deliver food and beverage items to guests as needed.
• Greet guests as they enter and exit the theater; assist with ticket-taking and seating; monitor auditoriums for presentation quality and address disruptions.
• Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums; assist with crowd control and smooth guest experience.

Skills

Customer service

Communication

Teamwork

Fast-paced

Job description

Showcase Cinemas in Hanover, MA is hiring a Cast Member to enhance the guest experience across cinema operations. You will greet guests, answer questions, educate about current movies and promotions, and help enforce theater policies to ensure a safe, enjoyable visit.

In this role you may work at the box office, concessions, or usher stations. Responsibilities include selling tickets and gift cards, serving foods, delivering orders, and assisting with seating and crowd flow.