Territory Route Sales Leader

Vestis Corporation; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Vestis Corporation in Milwaukee, WI seeks a Territory Manager to lead service operations across the assigned territory. You will supervise Route Sales Representatives, drive growth, ensure safety, and maintain high customer satisfaction through active coaching and programs like TIG and Shared Lead.

Responsibilities include renewing accounts, coordinating collections, and training teams to achieve service goals while traveling extensively within the territory.

Qualifications

• High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
• Two years of service and route-based industry experience, with proven track record for growing customer accounts.
• Previous profit and loss accountability and/or contract-managed service experience preferred.
• Significant customer interface and service experience.
• Production planning, maintenance, or warehouse operations experience preferred.
• DOT-certified, valid driver’s license, and automobile insurance on personal vehicle.

Responsibilities

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
• Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Assist in the new account installations as directed by Service Manager and/or General Manager
• Manages day to day activities of customer service program(s) for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Ensure RSRs respond to and resolve all service requests timely
• Sets clear expectations for customer service and leads by example
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
• Delivers and participates in training to ensure customer retention and service goals are met
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes
• Investigates and reports on all accidents or incidents, within 24 hours of notification

Skills

Territory management

Customer service

Negotiation

Coaching

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Vestis Corporation in Milwaukee, WI seeks a Territory Manager to lead service operations across the assigned territory. You will supervise Route Sales Representatives, drive growth, ensure safety, and maintain high customer satisfaction through active coaching and programs like TIG and Shared Lead.

Responsibilities include renewing accounts, coordinating collections, and training teams to achieve service goals while traveling extensively within the territory.