Territory Route Growth Leader

Vestis Corporation; Springfield (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Vestis Corporation in Springfield, IL is seeking a Territory Manager responsible for managing an assigned service territory, directing route sales representatives and ensuring customer retention and service excellence. The role emphasizes safety, profitability, and a strong sales culture.

You will coach RSRs, lead new account installations, and drive growth through TIG and Shared Lead programs while maintaining accounts receivable and ensuring timely service resolutions.

Qualifications

• High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
• Two years of service and route-based industry experience, with proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred.

Responsibilities

• Promote and sustain a safety culture
• Coach and develop Route Sales Representatives (RSRs)
• Report to Service Manager or Sr. Territory Manager; if not present, to General Manager
• Create a pervasive sales culture via TIG and Shared Lead programs
• Assist in new account installations as directed
• Manage day-to-day activities of customer service programs for the territory
• Visit required customers each quarter to review growth and service opportunities
• Ensure RSRs respond to and resolve service requests timely
• Set clear expectations for customer service and lead by example
• Travel approximately 60% with service professionals to call on customers
• Follow up on at-risk accounts and resolve service concerns expeditiously
• Negotiate and renew agreements with existing customers
• Recruit, hire Route Sales employees
• Conduct weekly in-person meetings with RSRs to review trends and opportunities
• Deliver training to ensure retention and service goals are met
• Daily contact with RSRs to address pending items
• Attend meetings and complete administrative work to improve customer satisfaction
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes
• Investigate and report accidents within 24 hours of notification

Skills

Interpersonal skills

Communication

Customer service

Negotiation

MS Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Vestis Corporation in Springfield, IL is seeking a Territory Manager responsible for managing an assigned service territory, directing route sales representatives and ensuring customer retention and service excellence. The role emphasizes safety, profitability, and a strong sales culture.

You will coach RSRs, lead new account installations, and drive growth through TIG and Shared Lead programs while maintaining accounts receivable and ensuring timely service resolutions.