Territory Route Growth Leader

Vestis Services; Cudahy (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Vestis® is seeking a Territory Manager in Milwaukee, WI, to oversee a designated service area and lead Route Sales Representatives toward growth and exceptional service. You’ll drive safety, customer retention, and renewals while managing vendor relations and field operations.

You will travel extensively within the territory, coach staff, and collaborate with the Service Manager and General Manager to achieve quarterly goals and maintain profitability.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred or equivalent experience.
• Two years of service/route-based industry experience with a track record of growing accounts.
• Previous profit and loss accountability or contract-managed service experience preferred.
• Significant customer interface and service experience.
• DOT-certified and valid driver’s license required; auto insurance on personal vehicle.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives in your territory.
• Report to Service Manager or Sr. Territory Manager; or General Manager if neither is present.
• Foster a pervasive sales culture via Together-In-Growth (TIG) and Shared Lead programs.
• Assist in the new account installations as directed by Service Manager and/or General Manager.
• Manage day to day activities of customer service programs for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations.
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select and hire Route Sales employees.
• Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
• Delivers and participates in training to ensure customer retention and service goals are met.
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigates and reports on all accidents or incidents, within 24 hours of notification.

Skills

Interpersonal skills

Negotiation

Communication

Customer service

Analytical skills

MS Office proficiency

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

CRM software

Job description

Vestis® is seeking a Territory Manager in Milwaukee, WI, to oversee a designated service area and lead Route Sales Representatives toward growth and exceptional service. You’ll drive safety, customer retention, and renewals while managing vendor relations and field operations.

You will travel extensively within the territory, coach staff, and collaborate with the Service Manager and General Manager to achieve quarterly goals and maintain profitability.