Territory Growth Leader - Route Sales & Team Coach

Vestis Corporation; Bowling Green (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Vestis Corporation seeks a Territory Manager to lead a defined service area with route sales reps. You will drive customer retention, growth, safety, and profitability while coaching RSrs and building a pervasive sales culture.

In this role you will oversee renewal negotiations, coordinate accounts receivable, and ensure timely service. Travel about 60% of the time within the territory, reporting to the Service or General Manager as needed.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Two years of service and route-based industry experience.
• Proven track record growing customer accounts.
• Previous profit and loss accountability and/or contract-managed service experience preferred.
• Significant customer interface and service experience.
• Production planning, maintenance, or warehouse operations experience preferred.

Responsibilities

• Promote and sustain a safety culture.
• Coach Route Sales Representatives (RSRs) in your territory.
• Reports to Service Manager or Sr. Territory Manager; if absent, to General Manager.
• Create a pervasive sales culture via TIG and Shared Lead programs.
• Assist in new account installations as directed by leadership.
• Manage day-to-day activities of customer service programs for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• 60% travel with service professionals to observe and visit locations.
• Follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate renewal agreements to protect pricing and profitability.
• Recruit, select and hire Route Sales employees.
• Weekly in-person meetings with each RSR to review trends and opportunities.
• Deliver and participate in training to meet retention and service goals.
• Daily contact with RSRs to address pending items and ensure resolution.
• Attend meetings and complete admin work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report accidents or incidents within 24 hours.

Skills

Customer service

Negotiation

Interpersonal skills

Analytical

Communication

Management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Vestis Corporation seeks a Territory Manager to lead a defined service area with route sales reps. You will drive customer retention, growth, safety, and profitability while coaching RSrs and building a pervasive sales culture.

In this role you will oversee renewal negotiations, coordinate accounts receivable, and ensure timely service. Travel about 60% of the time within the territory, reporting to the Service or General Manager as needed.